As my time in Slovakia comes to an end, I’ve been reflecting on the little things that made my trip memorable.

We stayed at the Radisson Blu Carlton, right in the centre of Bratislava—a prime location, and that’s exactly what we paid for.

But the things that stood out?

• When I was too lazy to move, room service delivered a Fanta in 3 minutes.
• The shower pressure was like a jet wash—absolutely elite.
• A perfect little workstation meant I could stay productive while away.

We booked the hotel for its location, but it’s these unexpected perks I’ll remember.

Clients Pay for an Accountant—But They Remember the Extras

People hire a great accountant because they want:

✅ Their taxes done right
✅ To pick up the phone and get answers when they need them
✅ Peace of mind knowing their finances are in good hands

That’s the bare minimum—it’s what they expect.

But what makes the experience unforgettable?

• Personalised birthday gifts (e.g. protein bars for clients who love the gym)
• Thoughtful books tailored to their goals
• Random Costa vouchers, just because

These small, unexpected touches stick in people’s minds far longer than a filed tax return or a prompt email reply.

And that’s the difference between good service and great service.

What Gestures Can Your Business Make?

Great businesses go beyond expectations—not because they have to, but because it’s just nice to be nice.

So, if you want an accountant who doesn’t just crunch numbers but genuinely cares about your success, drop me a message.